Terms of service

Welcome to Herbal Hikmat!

Thank you for visiting Herbal Hikmat! When we say "we," "us," or "our," we are referring to Herbal Hikmat. We run this online store to give you a great shopping experience.

These Terms of Service (along with our Privacy Policy) explain your rights and responsibilities when you use our website and services. Please read them carefully—they contain important legal information.

By using our website, you agree to these Terms. If you do not agree, please do not use our services.

Section 1 – Account and Access

  • By using our store, you confirm that you are at least the legal age in your area.

  • If you are underage, you may only use our store with permission from a parent or guardian.

  • You may need to provide information like your email, address, and payment details to use our services.

  • You are responsible for keeping your account password and login details safe.

  • You cannot share, sell, or transfer your account to anyone else.

Section 2 – Our Products

  • We try our best to show our products accurately on the website.

  • However, colors and appearance may look different depending on your device or screen settings.

  • We do not guarantee that the product you receive will look exactly as shown.

  • We may change product descriptions, stop selling any product, or limit quantities at any time without notice.

Section 3 – Orders

  • When you place an order, you are making an offer to buy.

  • We can accept or decline your order for any reason.

  • Your order is only confirmed when we send you an acceptance email.

  • We must receive your payment before your order is accepted.

  • Please double-check your order before submitting. We may not be able to cancel it after acceptance.

  • If we cancel or change your order, we will try to contact you using the details you provided.

  • Returns and exchanges are handled according to our Refund Policy.

  • All purchases are for personal or household use only—not for resale.

Section 4 – Prices and Billing

  • Prices, discounts, and offers may change without notice.

  • The price you pay is the one shown when you place your order.

  • Prices do not include taxes, shipping, or customs fees unless stated.

  • Our online prices may differ from prices in physical stores or other websites.

  • Promotions have their own rules—if there's a conflict, the promotion rules apply.

  • You must provide correct and complete payment and account information.

  • You confirm that you are authorized to use the payment method you provide.

Section 5 – Shipping and Delivery

  • We are not responsible for shipping delays caused by the carrier, customs, or other events outside our control.

  • Delivery times are estimates only—they are not guaranteed.

  • Once we hand over your package to the shipping carrier, the risk of loss passes to you.

Section 6 – Intellectual Property

  • All content on our website—including text, images, logos, videos, and designs—is owned by Herbal Hikmat or our licensors.

  • This content is protected by copyright and other laws.

  • You may use our website for personal, non-commercial use only.

  • You cannot copy, share, modify, or sell our content without our written permission.

  • Herbal Hikmat and Shopify logos and trademarks belong to their respective owners.

Section 7 – Optional Tools

  • We may offer tools or features from third-party providers.

  • These tools are provided "as is" without any warranty.

  • We are not responsible for any issues caused by third-party tools.

  • Use them at your own risk and read their terms carefully.

Section 8 – Third-Party Links

  • Our website may contain links to other websites.

  • We are not responsible for the content, privacy, or security of those sites.

  • If you click on a third-party link, you do so at your own risk.

  • Always review their policies before sharing your information.

Section 9 – Relationship with Shopify

  • Our store is powered by Shopify, which helps us run the website.

  • However, all sales are between you and Herbal Hikmat—not Shopify.

  • Shopify is not responsible for any issues with your purchases from us.

  • By using our store, you agree not to hold Shopify liable for anything related to your transactions with us.

Section 10 – Privacy Policy

  • All personal information we collect is handled according to our Privacy Policy.

  • Shopify also collects certain data to help run the store.

  • By using our services, you agree to both our Privacy Policy and Shopify's Privacy Policy.

  • Please review our Privacy Policy for more details.

Section 11 – Feedback and Reviews

  • If you send us any ideas, suggestions, reviews, or feedback, you give us permission to use them freely.

  • We may use your feedback to improve our services, products, and marketing—without paying you.

  • You confirm that your feedback is original, does not violate anyone's rights, and is not harmful.

  • We may remove any feedback that is offensive, illegal, or violates these terms.

Section 12 – Errors and Mistakes

  • Sometimes there may be errors in product descriptions, prices, or availability.

  • We reserve the right to fix any mistakes, update information, or cancel orders if needed—even after you place your order.

Section 13 – Prohibited Uses

You may not use our services for:

  • Any illegal or harmful purpose.

  • Violating any laws or regulations.

  • Infringing on our intellectual property or that of others.

  • Harassing, abusing, or harming others.

  • Spreading false or misleading information.

  • Sending spam, junk mail, or unwanted promotions.

  • Impersonating someone else.

  • Uploading viruses or malicious code.

  • Scraping, extracting, or copying our content without permission.

  • Bypassing our security features or using automated tools (like bots or AI) without authorization.

We reserve the right to suspend or terminate your account if you violate these rules.

Section 14 – Artificial Intelligence (AI) and Automated Agents

If you use any AI software, bots, or automated tools to access our website, you must:

  • Clearly identify yourself as an automated agent in all requests.

  • Not pretend to be a human or bypass security measures (like CAPTCHAs).

  • Answer truthfully if asked whether you are a human or a computer.

  • Not try to bypass any restrictions we place on automated access.

We may block or limit automated access at any time.

Section 15 – Termination

  • We may terminate your account or access to our services at any time without notice.

  • You will still be responsible for any payments due up to that point.

  • Some sections of these Terms (like Intellectual Property, Liability, and Indemnification) will continue to apply even after termination.

Section 16 – Disclaimer of Warranties

  • Our website and products are provided "as is" and "as available."

  • We do not guarantee that the site will be error-free, secure, or uninterrupted.

  • We make no warranties about the accuracy or reliability of any information on our site.

  • Your use of our services is at your own risk.

Section 17 – Limitation of Liability

To the fullest extent allowed by law:

  • Herbal Hikmat, Shopify, and our partners will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or products.

  • This includes lost profits, lost data, or any other losses—even if we were advised of the possibility.

Section 18 – Indemnification

You agree to protect and hold harmless Herbal Hikmat, Shopify, and our affiliates from any claims, damages, or expenses (including legal fees) arising from:

  • Your violation of these Terms.

  • Your misuse of our services.

  • Your violation of any law or third-party rights.

Section 19 – Severability

If any part of these Terms is found to be illegal or unenforceable, that part will be removed, and the rest of the Terms will remain valid.

Section 20 – Waiver and Entire Agreement

  • If we do not enforce any part of these Terms, it does not mean we waive our rights.

  • These Terms (plus our policies) represent the full agreement between you and us.

  • They replace any previous agreements or communications.

Section 21 – Assignment

  • You cannot transfer or assign your rights under these Terms without our written permission.

  • We may transfer our rights and obligations without notifying you.

Section 22 – Governing Law

These Terms are governed by the laws of Pakistan. Any legal disputes will be handled in the courts located where Herbal Hikmat is headquartered.

Section 23 – Headings

The headings used in these Terms are for convenience only and do not affect the meaning of the terms.

Section 24 – Changes to These Terms

  • We may update these Terms from time to time.

  • Changes will be posted on this page, and the "Last Updated" date will be updated.

  • It is your responsibility to check for updates.

  • Continuing to use our services after changes means you accept the new Terms.

Section 25 – Contact Us

If you have any questions about these Terms of Service, please contact us:

📧 Email: herbalhikmatofficail@gmail.com
📞 Phone: +92 306 5738847
📍 Address: Khiali, Gujranwala, 52250, Pakistan