Refund Policy

Thank you for shopping at Herbal Hikmat! We want you to be completely happy with your purchase. If something isn't right, we're here to help.

1. Return Period

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as you received it.

  • Unworn and unused.

  • With all original tags still attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

3. How to Start a Return

To start a return, simply contact us at:

📧 Email: herbalhikmatofficail@gmail.com

Please include your order number and the reason for the return.

If your return is accepted, we will send you:

  • A return shipping label.

  • Instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

4. Return Address

Please send your returns to:

📍 Address: Lohian Wala, Gujranwala, 52250, Pakistan

5. Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your item is:

  • Defective or damaged, or

  • You received the wrong item,

Please contact us immediately so we can evaluate the issue and make it right.

📧 Email: herbalhikmatofficail@gmail.com

6. Non-Returnable Items

Unfortunately, we cannot accept returns on the following types of items:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

If you are unsure about your item, please contact us before placing your order.

7. Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have (following the return process above).

  2. Once your return is accepted, place a new, separate order for the item you want.

We do not offer direct exchanges.

8. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or not.

  • If approved, your refund will be automatically processed to your original payment method.

  • Please allow up to 7 business days for the refund to appear in your account.

Note: It may take additional time for your bank or credit card company to process and post the refund.

9. Late Refunds

If more than 7 business days have passed since we approved your return and you have not received your refund, please contact us:

📧 Email: herbalhikmatofficail@gmail.com

We will look into it right away.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, feel free to reach out:

📧 Email: herbalhikmatofficail@gmail.com
📞 Phone: +92 306 5738847
📍 Address: khiali, Gujranwala, 52250, Pakistan

We're always happy to help!