Privacy Policy

Welcome to Herbal Hikmat! We run this online store to give you a great shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us. It also explains your rights regarding your information.

Important Note: Our website is powered by Shopify, which helps us run the store. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy is the final word on how we handle your personal information.

Please read this policy carefully. By using our Services, you agree to the collection and use of your information as described here.

1. What Personal Information We Collect

"Personal information" is any data that can identify you personally. This does not include anonymous data.

Depending on how you use our store, we may collect:

  • Contact Details: Your name, billing/shipping address, phone number, and email address.

  • Payment Information: Credit/debit card numbers, bank account details, and payment history.

  • Account Info: Your username, password, and preferences.

  • Transaction Details: What you view, add to your cart, wishlist, or purchase, including returns and exchanges.

  • Communications: Messages you send us, like customer support inquiries.

  • Device & Usage Info: Your IP address, browser type, and how you interact with our website (which pages you visit, etc.).

2. Where We Get Your Information

We collect your information from these sources:

  • Directly from you: When you create an account, place an order, or contact us.

  • Automatically: Through your device and browser when you visit our site (using cookies).

  • From service providers: Companies we work with to run our store (like Shopify).

  • From partners: Other third parties we partner with for marketing.

3. How We Use Your Information

We use your information for these specific purposes:

  • To run your shopping experience: Process payments, fulfill orders, manage your account, and suggest products you might like based on your past purchases.

  • For marketing: Send you promotional emails, texts, or ads about products we think you’ll love. (You can opt-out anytime).

  • For security: Prevent fraud, keep your account safe, and protect our store from malicious activity.

  • To communicate with you: Respond to your questions and provide customer support.

  • To follow the law: Comply with legal requests from law enforcement or government agencies.

4. How We Share Your Information

We may share your information with third parties in these situations:

  • With Service Providers: For example, Shopify for hosting, payment processors, shipping companies, and customer support tools.

  • With Marketing Partners: To show you relevant ads on other websites. (You may have rights to opt-out of targeted ads).

  • When you ask us to: For example, to ship a product to you or when you use social login features.

  • With our company group: With our affiliates.

  • For legal reasons: During a merger, bankruptcy, or to respond to a subpoena or search warrant.

5. Our Relationship with Shopify

Our online store is hosted by Shopify. When you use our site, Shopify collects and processes your data to help us serve you better. Shopify may also use your information (along with data from other merchants) to provide us with advanced features.

If you have questions about how Shopify handles your data, you can read their Consumer Privacy Policy.

6. Third-Party Websites

Our store may have links to other websites. We are not responsible for the privacy practices of those sites. We recommend you review their policies before sharing any personal information.

7. Children’s Privacy

Our store is not for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe your child has provided us with information, please contact us to have it deleted.

8. Data Security and Retention

No security system is 100% perfect. While we take steps to protect your information, we cannot guarantee absolute security. We only keep your information as long as necessary to serve you, fulfill legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access: Ask what information we have about you.

  • Right to Delete: Ask us to delete your personal information.

  • Right to Correct: Fix any inaccurate information.

  • Right to Portability: Get a copy of your data to transfer to another company.

  • Manage Communications: Opt-out of promotional emails by clicking the "unsubscribe" link in our emails.

To exercise these rights, contact us at the email below. We will not treat you unfairly if you use these rights. We may need to verify your identity before processing your request.

10. Complaints

If you have a complaint about how we handle your information, please contact us. You also have the right to file a complaint with your local data protection authority.

11. International Transfers

We may store and process your information in countries other than your own. If you are in the European Economic Area or the UK, we will ensure appropriate safeguards (like Standard Contractual Clauses) are in place for international transfers.

12. Changes to This Policy

We may update this policy from time to time. We will post the updated version here and change the "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or want to exercise your privacy rights, please contact us at:

Email: herbalhikmatofficail@gmail.com
Address: Lohian Wala, 52250, PK